In the last issue, we got to know how the electricity supply to our Societies is managed by FMG. Queries were received from some residents as to how can one take up with FMG in case there is no electricity in their flat.
Electricity – related complaints can be lodged with FMG via telephone, IVR, email and mobile app. The easiest way is via the Jaypee Help Desk app (App) available in Google Playstore/ Apple App Store. After downloading the App, register it with your mobile number (on which you receive bills SMS from FMG).
Your details, already available in FMG database, will populate in the App and can be viewed on pressing the icon marked ‘1’ (App screenshot A). Your profile can also be viewed by pressing the icon marked ‘2’.
This icon opens a tab as per App screenshot B, showing a list of facilities available in the app. In this list, by pressing the option “Service request” under the icon marked ‘2.a’, a complaint can be lodged. The complaint can also be lodged by clicking the button marked ‘3’ on the app homepage (App screenshot A).
A page as per screenshot 3.a will open. This page has further 3 pages – ‘Open’, ‘Closed’ & ‘All’. Click ‘+’ (icon on bottom) to go to screenshot 3.b to get category of service areas. On clicking ‘Electricity’, a page as per screenshot 3.c will open, showing the areas which can be addressed.
If it’s a case of ‘No electricity’, click it to get page as per screenshot 3.d. On this page, the details of the complaint can be selected. There are options as per the buttons at the bottom to take a photo of the problem or choose an existing photo in mobile gallery.
After pressing the ‘submit’ button, the complaint is lodged. For seeing complaint details, go to screenshot 3.a page. Click on the complaint to get a page as per screenshot 3.e.
by Nikhil Chaudhary (Imperial Tower 1)
